Islands COVID-19 Updates
May 30, 2020
To our valued guests,
It is with great enthusiasm that we have re-opened Islands dining room locations in the following counties: San Diego, Orange, Riverside, Ventura, Santa Barbara, San Bernardino, Maricopa, Sacramento, Placer and Los Angeles. Other locations will be opened as soon as we get word. We have been working hard behind the scenes to prepare for safe dining room re-openings as we have been allowed as the local imposed mandates have been eased.
During these COVID-19 mandated times we were presented with many challenges. Your support, along with the commitment of our dedicated team members helped us meet those challenges. With the partnership of local communities, we donated over 100,000 meals to one of the most underserved segments impacted by the crisis, our senior citizens. We have also donated several hundred meals to local healthcare workers and to Children’s Hospital L.A. For all of this, I humbly say, “thank you.”
We have now moved into a new phase where we will be inviting you back to dine with us in our restaurants. We have implemented enhanced local health safety guidelines to provide you with the safest dine-in experience possible. We are sure you’ll find Islands great food and fun atmosphere refreshing, welcoming, and what you’ve been waiting to get back to. We will continue to operate with the highest standards of quality and cleanliness. In addition to adhering to social distancing guidelines, our team has enhanced operational practices to ensure the health and safety of our guests. These include:
Pre-shift screening and member wellness checks
Guests seated at every other booth and at tables six feet apart
Team members are required to wear masks
Our host stand and waiting are temporarily moved outside
Gloves & frequent hand washing required by team members
Hand sanitizer stations are available throughout the restaurant
Increased sanitizing schedules, including double sterilization of all dining booths after every use.
Contactless and disposable menu options and contactless payment solutions
Condiments are available in individual servings upon request.
While the last few months have been challenging, our team remains thankful for your continued support as we transition into open dining rooms and bar areas. Thank you for putting your trust in Islands. We look forward to serving you very soon whether you are enjoying a dining experience or our take out offerings. Locations with open dining rooms will be updated on our website.
Islands Restaurants, L.P.
March 17, 2020
Dear Valued Guests and Team Members,
Since last week when the U.S. ordered a national health emergency due to the COVID-19 virus, Islands Restaurants quickly worked to understand and implement the crucial, ever evolving and wide-reaching impacts to the service to our guests.
The safety and health of our guests, team members and the communities we serve is our top priority. Islands Restaurants in jurisdictions where we have most of our restaurants have transitioned to only take-out, curbside pickup and delivery services until it is safe and allowable to return to full service. Other of our restaurants have instituted mandated and non-mandated measures such as social distancing (50% occupancy controls). We continue to follow all guidelines of the CDC and local public health authorities, as they evolve.
Although some dining rooms will be closed temporarily, our team members remain dedicated to serve our communities throughout the current COVID-19 outbreak. We encourage you, your family and friends to please utilize our take-out services. We appreciate the support in these challenging times.
This is a challenging time for everyone in the United States and around the world. We are actively working to do our part to protect the health and safety of our guests and team members.
We appreciate your understanding. Please check our website for any other updates at www.islandsrestaurants.com.
We thank you for your loyalty and support.
Islands Restaurants, L.P.
March 13, 2020
To Our Valued Guests,
At Islands Restaurants, nothing is more important than the safety and well-being of our guests and team members. That has never been more true than today as we face the outbreak of the Coronavirus (COVID-19).
We’re writing to share with you some of the additional measures we are taking—on top of our already-stringent safety and cleanliness standards—to ensure that our restaurants remain a safe place to dine and work during this time:
- We have formed an internal team to monitor updates and recommendations issued by the Centers for Disease Control (CDC) and state and local public health departments. This team is responsible for proactively communicating with our team leaders at the restaurant level to ensure that our procedures and practices meet or exceed all recommended guidelines.
- Sanitization, safety and health processes are reviewed with the restaurant staff every day prior to each shift.
- We are following a comprehensive cleaning and sanitization process that includes a vigilant and enhanced procedure for disinfecting all hard surfaces, tabletops, doors and handles.
- We have provided up-to-date tools for our team members to help them stay clean, healthy and informed.
- We are re-enforcing our current policy of requiring team members to stay home if they are not feeling well.
- We have re-emphasized our internal training to focus on frequent and proper hand-washing and personal hygiene.
- All produce is washed daily in an FDA and EPA-approved cleaning solution.
- Our kitchen staff always wear gloves when handling food to ensure there is no cross-contamination.
- All team members have a state-approved Food Safety Handler Certification.
We also want to remind you that you can always order online or through our mobile app and we’ll have your order waiting for you curbside (in most locations).
If you prefer to enjoy a meal at home or work, we’ll bring your order right to your doorstep with delivery from DoorDash. We will continue to monitor any changes in guidelines issued by the CDC and/or local health authorities.
We understand the uncertainty brought in by these events and the hesitation you may have when choosing to go out to dine. Please be assured that we are doing everything in our power to provide you a very safe place to dine.